Responsible Gaming


Responsible gaming for excitement and fun:

All Australian Casino promote and offer an entertainment experience and their clients should always ensure that their bets are kept within a sensible level. Those clients who have any doubts about their deposits and bets have the chance to set their own limits which can be per day, week or month and can even exclude themselves for a time period from playing.

  1. Decrease in deposit limit. A client can do this from within their casino account and is immediately activated.
  2. Impose a bet limit on the casino account.
  3. Maximum wagering limit within a certain period of time.
  4. Clients have the option to impose a time limit on their playing session.
  5. Clients reserve the right to select a 7 days, 30 days, 6 months, 1 year or even permanent exclusion.

Any decrease in limit will be activated immediately, any increase made to the above personal limits will take 7 days to activate.

Standard limits and wagering:

All Australian Casino imposes a standard limit on every clients account when they first time register. The standard limits that are imposed on a client’s online casino account are per day, week and month and are easily accessible. The limits can be logged daily, weekly and monthly and easily changed by the client to their preferred amount. Clients cannot alter the suspension (locking) to their account and must wait until the time period has expired. Any clients wishing to reactivate their casino account must do so in writing with a signed letter stated the reasons why the account was locked. The letter must also include the reasons for the casino account being reactivated before the agreed time period. These procedures have been put in place to safeguard client’s interests in the form of responsible gaming.

Clients must upon making a deposit via credit card pass through a security check which includes the verification of identification documents. The security check process involves the sending of documents to the customer support team by email or live chat. The customer service team may also contact clients during this process via telephone or email. All clients who want to withdraw funds must pass through the identity check and have their documents verified before the withdrawal can be processed.

Exclusion:

All clients of All Australian Casino reserve the right to exclude themselves at any time from enjoying the range of casino games and live casino games. The process for exclusion includes adjusting the ‘lock account’ option to ‘forever’ therefore closing the casino account, clients must always remember that all pending balances will be lost and no account can be reopened.

Assistance:

All Australian Casino take pride in offering clients excellent customer service at all times to complement their gaming experience. The customer service team is always available to discuss any problems a client may have and contactable on telephone, live chat or email.

Problem gambling:

Any individual who feels they may have a problem with gambling can contact a range of organisations for guidance and support.

The below websites all with contact details offer confidential guidance and support:

  • www.problemgambling.gov.au
  • www.healthinsite.gov.au/topics/Gambling

IMPORTANT NOTICE:

Unfortunately All Australian Casino will discontinue its services from the 30th of June 2017.

As a result new and existing players can no longer make use of our services.

We have had to make this decision due to new and upcoming licensing laws.

Important information:

- Remaining balances:
Players with funds in their account will be contacted by us and will receive information about which steps they need to take in order to transfer these funds back. If you know you have a balance then you are always welcome to contact us and request a withdraw.

- Customer service:
Although All Australian Casino is closed our customer services representatives will remain available for any query. You can start the live-chat or contact us by mail or phone.
Email: service@allaustraliancasino.com
Phone: (+61) – 02 8880 0250

Thank you for playing with All Australian Casino and we are very sorry for any inconvenience this may cause!